Twitter can help solve transport problems by following mass events like football

Dr. Tsvi Kuflik, Head of the Information Systems Department at the University of Haifa

 and one of the authors of this study, which was conducted by the researchers from Israel, 

Britain and Italy, said that the ability of social networks to produce information on heavy

 traffic, road hazards, quality of service of public transportation and more is valuable to

 decision makers.Dr. Tsvi Kuflik, Head of the Information Systems Department at the

 University of Haifa and one of the authors of this study, which was conducted by the

 researchers from Israel, Britain and Italy, said that the ability of social networks to produce

 information on heavy traffic, road hazards, quality of service of public transportation and

 more is valuable to decision makers.

Researchers have suggested a new method to collect information on transportation
 problems following mass events, like football matches, using the tweets made by
citizens on Twitter.
Dr. Tsvi Kuflik, Head of the Information Systems Department at the University of
Haifa and one of the authors of this study, which was conducted by the researchers
 from Israel, Britain and Italy, said that the ability of social networks to produce
information on heavy traffic, road hazards, quality of service of public transportation
 and more is valuable to decision makers.
One of the major needs of decision makers and planners in the field of transportation
 is to get real-time information on transportation issues such as heavy traffic, “bottlenecks”,
safety hazards, availability or unavailability of public transport, etc’.
For their study, the researchers chose to focus on specific dates when games of the
 Liverpool soccer club were being held. They were able to develop a method to examine
 tweets hours before and after the games and find the ones related to transportation
 issues.
It found over 1100 tweets that were somehow connected to transport, 900 of which were
 related to problems experienced by users and that were caused by the games hosted
 by Liverpool.
The researchers concluded saying that the research showed that the information people
 tweet on Twitter is an “information gold mine” that has not been used yet. Correct
 identification of relevant tweets from Twitter can provide first hand information
 about the problems, complaints and customer expectations.
The study is published in the journal Procedia- Social and Behavioral Sciences.